Eugene Customer Service Company Plans To More Than Double

Sep 10, 2015

Elected officials and Chamber of Commerce leaders gathered in Eugene today (Thursday) to recognize a company that's hired 250 people in just four months. FirstSource Solution plans to more than double that number in its next phase.

Eugene Mayor Kitty Piercy listens as FirstSource's Chris Autrey gives a tour of the facility.
Credit Karen Richards

The Mumbai-based company signed a 10-year lease on the Chad Drive property. FirstSource provides online chat support for a large telecommunications company. Chris Autrey is the Site Director. He says even though the Eugene area has several other customer support centers, his company hasn't had difficulty finding workers:

Autrey: "I think the area as it grows has plenty of opportunity for us all to take advantage of the skill sets that are available in the Eugene area. We're fortunate that we offer a different type of experience, we are looking for a different skill set because we're doing the online chatting as opposed to the voice services."

Autrey says they have a five-week training program, and like to find people who have experience in customer service. He says they'll continue hiring new employees on a rolling basis.