Their voices broke with emotion and, often, the line broke up too.
Oregonians who have struggled to get unemployment benefits shared their experiences with lawmakers during a remote hearing Thursday. Dozens more submitted written testimony.
“It is confusing. It is terrifying. I don’t understand what’s going on,” said Audrey Heesch, a Washington County resident who applied for benefits in March. “I cannot get help from a human being to give me direction.”