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FEMA Opens New Outreach Center In Eugene To Assist Residents With Wildfire Disaster Claims


A Federal Emergency Management Agency External Outreach Center opened on Saturday at the Lane Events Center in Eugene to assist residents affected by recent wildfires and straight-line winds.

The agency said the center will accommodate in-person visits, where residents can get information about their application, ask questions about letters they receive from FEMA and have their documents scanned into their case file. The center is open seven days a week from 8 am to 6 pm. There is also an External Outreach Center in Medford, and two existing Outreach centers in Eugene and Walterville. The latter two sites will close on Monday, October 5 though the new cetner at the Lane Events Center will remain open for the forseeable future.

Representatives from FEMA’s Individual Assistance program will be available at the centers.

Officials note that survivors can visit either the centers in Eugene or Medford for in-person help, however, they do not need to visit an External Outreach Center to apply or update their application. They can apply for assistance or update an application in the following ways:

  • Call FEMA toll-free at 1-800-621-FEMA (1-800-621-3362) or (TTY: 800-462-7585). The toll-free telephone lines operate from 7 a.m. to 10 p.m. PDT, seven days a week.
  • Visit DisasterAssistance.gov.
  • Check FEMA’s mobile app.
  • If you use a Relay service, such as your videophone, Innocaption or CapTel, please provide your specific number assigned to that service. It is important that FEMA is able to contact you. You should be aware phone calls from FEMA may come from an unidentified number.
  • At any time applicants with disabilities who may require a reasonable accommodation can ask FEMA staff directly or submit their accommodation request via email to FEMA’s Office of Civil Rights at FEMA-CivilRightsOffice@fema.dhs.gov or by calling FEMA’s Civil Rights Resource line at (833) CVL-RGHT (833-285-7448).

In a release, FEMA said to help alleviate the risk of COVID-19 spread through person-to-person contact, wearing a mask or face covering will be required to gain entry and visitors will receive “no touch” temperature screenings. Hand sanitizer will be available to survivors and staff.
New External Outreach Center:

Lane Events Center

796 W, 13th Ave., Eugene

10-3/until further notice 8 am to 6 pm daily

Current Lane County Registration Sites:

Graduate Hotel

66 East 6th Ave, Eugene

10-3/10-5 9 am to 6 pm

McKenzie Fire and Rescue Station 16-3

42870 McKenzie Highway, Walterville

10-3/10-5 9 am to 6 pm

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Love Cross joined KLCC in 2017. She began her public radio career as a graduate student, serving as Morning Edition Host for Boise State Public Radio in the late 1990s. She earned her undergraduate degree in Rhetoric and Communication from University of California at Davis, and her Master’s Degree from Boise State University. In addition to her work in public radio, Love teaches college-level courses in Communication and Sociology.