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Central Lane 911 is Now Accredited

City of Eugene

The term accreditation is mostly associated with colleges and universities. But what does it mean for a 911 center to become accredited? Central Lane 911 today announced their new status. 

Central Lane 911 dispatches first responders to 87 percent of Lane County. It has to meet state laws and requirements, but for the first time it’s been accredited.

Rob Poirier is program manager at Central Lane 911. He says accreditation is voluntary.

Poirier: “We owe it to the citizens that we serve to make sure that we’re allowing ourselves to be scrutinized by objective outside authorities so that we know that we’re providing the very best service possible.”

Poirier says the process includes a self-assessment and site inspection to evaluate if the center is up to industry standards.

He says many law enforcement agencies, including the Eugene Police, are also recognized by Oregon Accreditation Alliance.  

Central Lane 911 is the largest emergency answering service in the county and is the point of contact for CAHOOTS, which is an independent crisis response team.