Car-Related Complaints Top Consumer Gripes In Eugene
The top consumer complaints in Eugene largely focused on cars, namely sales, maintenance, and fuel. KLCC’s Brian Bull explains what’s driving that trend.
Of the 351 complaints filed with the Oregon Department of Justice over the last three years, 37 percent were against car dealers, towing companies, auto shops, and gas stations.
Ellen Klem of the Oregon DOJ says statewide, car-related complaints are second only to telecommunications.
“A phone and a car are things that everybody needs," says Klem. "So because everybody’s buying them, there’s bound to be complaints about those transactions.”
Klem says one of the biggest cases with cars happened with Courtesy Ford in Gresham. In a $120,000 settlementlast year, the dealer agreed to pay back 4,000 Oregonians who were misled into thinking “Data Dot” theft deterrents were mandated by the DMV.
"So as part of the settlement with Courtesy Ford, they agreed to refund all of the consumers who unknowingly purchased that service.”
Oregonians can file consumer complaints by phone or online.
Copyright 2019, KLCC.