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Texting To 911 Announced For Most Of Lane County

Brian Bull

Most people in Eugene and Lane County can now text 911 for emergency services.

For people with speech or hearing impediments -or for situations where it could be dangerous to be heard aloud - the text to 911 service has now been activated for the Central and South Lane County Communications Centers.

911 Program Manager Rob Poirier says dispatchers still prefer calls over text.

Credit Provided by EPD
911 Program Manager Rob Poirier.

“It’s a much more cumbersome conversation and it takes a little longer to process those calls. So if you can call, please by all means, we want you to call 911," explained Poirier.

"But if you can’t, this is another way to get a hold of us.”

The text to 911 service is available to wireless customers when they’re within range of a cell tower. It can’t do group chats, or accept videos or photos.

Western Lane 911 – which serves the Florence area – does not have texting capabilities.

Copyright 2021, KLCC.

Brian Bull joined the KLCC News Team in June 2016. In his 25+ years as a public media journalist, he's worked at NPR, Twin Cities Public Television, South Dakota Public Broadcasting, Wisconsin Public Radio, and ideastream in Cleveland. His reporting has netted dozens of accolades, including four national Edward R. Murrow Awards (19 regional), the Ohio Associated Press' Best Reporter Award, Best Radio Reporter from the Native American Journalists Association, and the PRNDI/NEFE Award for Excellence in Consumer Finance Reporting.
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