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KLCC's Tiffany Eckert produced this three part series on Lane County Homeless Youth: Hidden In Plain Sight. It aired in April, 2019.Jacob, Kelly & Makayla

Susan Ban Announces Retirement, ShelterCare Searches For New Director


The Executive Director of ShelterCare will retire at the end of this year. Susan Ban has led the human-services agency in the Eugene-Springfield community for over 28 years. As KLCC’s Tiffany Eckert reports, the announcement gives staff and volunteers opportunity to reflect on her work.

Jacob Fox is Vice Chair of the ShelterCare Board of Directors. 

“Susan Ban’s reputation really extends across the state and across the nation. Obviously in Lane County, she is one of the preeminent leaders in serving folks most in need in our community, especially the chronically homeless.”

Fox, who is also Executive Director of Homes for Good, calls Ban an “amazing community partner” working with other organizations to reduce homelessness. He says under Ban’s direction, ShelterCare has expanded services--specifically to an underserved population: individuals with serious mental illness.

A national search is underway and a new E.D is expected to be hired by late fall.

Tiffany joined the KLCC News team in 2007. She studied journalism at the University of Missouri-Columbia and worked in a variety of media including television, technical writing, photography and daily print news before moving to the Pacific Northwest.
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